Delivery

Dottinghill is offering FREE Shipping for orders totaling $20 or more, sent via Standard Ground Shipping to destinations within the 48 contiguous United States.

We are pleased to offer free standard delivery to anywhere in the world if you spend more than $20 at Dottinghill!


Packaging

All our skin-accessories are packed with tender loving care and flown out from the United States.

Each skin-accessory is individually cut to size and has a clear, protective cover. It is then placed into a polybag and then into our specially-designed packaging envelope containing important information about your purchase as well as a skin-accessory tester for you to try out before applying the one you bought. We are so careful with our packaging because we want to ensure that the skin-accessory you receive is in perfect condition, ready for you to accessorize your skin with.


Delivery Costs & Options

Your delivery cost is calculated at a fixed rate depending on your destination for purchases below $20. Our very clever website tracks your location and gives you your delivery cost at the top of the page even before you put anything into your shopping cart. Feel free to change the destination anytime to calculate the new delivery rates.

Dottinghill uses USPS First-Class Mail for both domestic and international orders. If you don't see your country listed during the checkout process but would like to order from us, please contact us at shopusa@dottinghill.com and we'll try to accommodate your request. We also offer USPS Priority Mail option at checkout for an additional fee. For any special delivery requests, please contact us.


Delivery Process

Upon placing your order via our web store, you will receive a confirmation email. We strive to have most orders sent out by the next business day, however at times, it may take us 1-3 days to process your order, pack the items and then prepare for delivery. Once your order has been sent out, a delivery confirmation email will then be sent out to you.


Estimated Transit Time

Transit times do not include weekends or holidays.

For USA: 5 - 8 business days
For International locations: 8 - 15 business days *
* Please note that for international orders, we cannot guarantee date of delivery due to customs clearance.


Taxes/Duties/Refused Shipments:

You are responsible for any additional taxes and duties, which are levied once your package reaches your country. Dottinghill is not responsible for any fees charged by customs.

If you decide to refuse any deliveries from Dottinghill, you are responsible for the original delivery charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Dottinghill.

Dottinghill cannot be held responsible for items that are lost, delayed or damaged in transit.